Shipping policy
Thank you for shopping with HUNTER JAMES ROSS-KNIGHT. Specializing in a wide array of premium consumer electronic products, our brand focuses on rigorous order management and reliable cross-border shipping services. We aim to process every customer order with precision, utilize professional shockproof and protective packaging for all electronic goods, and guarantee accurate, intact deliveries within a practical shipping period.
1. Order Processing Time
Every confirmed customer order will undergo internal review, quality inspection and dedicated packaging within 1-3 business days after order confirmation, excluding weekends and Australian national holidays. During peak promotional periods and high-traffic shopping seasons, increased order volumes may extend standard processing schedules. We will notify customers promptly via email if substantial shipping delays occur.
2. Shipping Fees and Delivery Timeline Estimates
Shipping costs for all consumer electronic orders will be automatically computed and clearly shown on the checkout page before payment finalization, ensuring complete transparency of all logistical charges.
Estimated delivery times:
Standard Shipping: 15 business days
All stated delivery timelines serve solely as estimates. Actual parcel arrival may vary due to courier operational delays, customs clearance processing, unfavorable weather patterns, global logistical limitations and regional holiday closures.
3. Shipment Confirmation and Real-Time Tracking
Once your electronic product order leaves our warehouse, you will receive an official shipment confirmation email that includes full tracking details for your package.
Tracking functionality and logistics updates will typically go live and become accessible for online checking within 24-48 hours after the shipping carrier completes parcel pickup and system registration.
4. Incorrect Address Responsibility Exclusion
Customers are required to carefully verify and confirm the accuracy and completeness of their delivery address during the checkout process to avoid delivery errors and return complications.
HUNTER JAMES ROSS-KNIGHT holds no accountability for parcels misdelivered or returned due to inaccurate, incomplete or invalid address information provided by customers. Any packages returned as a result of address mistakes will incur additional reshipping fees payable by the buyer.
5. Lost and Damaged Parcel Support Process
If your shipment is lost while in transit during international delivery, please reach out to our support team within 7 days of your scheduled delivery date to initiate a formal case review.
If your electronic products arrive with physical damage, functional defects or compromised packaging upon receipt, please submit a support ticket within 48 hours of delivery. You must provide clear photographic evidence of damaged items and original packaging, and our team will review and resolve your issue swiftly.
6. Product Usage Rules and Customs Liability Terms
All consumer electronic devices come with official user guidelines and maintenance specifications. HUNTER JAMES ROSS-KNIGHT shall not be liable for product damage, device malfunction or performance issues caused by improper operation, unauthorized modification, incorrect maintenance or customer misuse.
International shipments may be subject to import duties, customs taxes and miscellaneous clearance fees imposed by destination country authorities. All such fees are the sole responsibility of the customer and are not included in product pricing or standard shipping fees.
7. Contact Information
Should you have any questions, feedback or inquiries regarding this Shipping Policy and your order logistics status, please contact our professional customer support team using the information listed below:
Trade Name: HUNTER JAMES ROSS-KNIGHT
Phone number: +61 8 9213 4317
Email: support@wishbay.shop
Physical address: 384 Lillian Avenue, Salisbury, QLD 4107, Australia